Hier finden Sie Antworten auf häufig gestellte Fragen rund um Versand und Bestellung sowie technische Details zu unseren erstklassigen Aquarium LED-Leisten und Lichtsteuerungen.
Sollten Sie weitere Fragen haben, stehen wir Ihnen gerne zur Verfügung.
How can I exchange an item?
- You can return the goods within 14 days of receipt.
- To do so, please use the below withdrawal form and return the relevant items to us with sufficient postage.
- You will receive a credit note or refund after the goods have arrived and been checked.
- For the items you would like to buy instead, place a new regular order via our shop. It is not possible to offset the orders.
How can I return items?
Return:
- You can return the goods within 14 days of receipt.
- To do so, please use the below withdrawal form and return the relevant items to us with sufficient postage. The return shipping costs are to be paid by the buyer.
Send to: LEDaquaristik GmbH, Retour, Schierbusch 2, 33161 Hövelhof, Germany - Please also note that we will charge for any signs of use or transport damage. Therefore, please ensure that the items are well packaged.
- A refund will be issued after the goods have arrived and been inspected via the originally selected payment method.
Exchange:
- For the items you wish to purchase instead, place a new regular order through our store. It is not possible to offset the orders.
Excluded from withdrawal:
- Items that are excluded from the right of return include, among others, aquarium covers and additional items that are made to customer-specific measurements and thus are made to order. (U-profiles, E-profiles, gravel trims), see Withdrawal policy
How long does it take for my parcel to arrive?
In case of normal order situation, we usually ship within 24 hours after receipt of payment. The delivery of the order within Germany then takes 1-3 days later.
Products that are specially made, or the delivery abroad take about more time.
